Royal Mail Postage Upgrade - 1st Class Upgrade from Standard 2nd class (ADDITIONAL CHARGE)
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ROYAL MAIL 1st Class - POSTAGE UPGRADES AVAILABLE FOR 1-2KG Packages.
If you are in a rush and would like your package to be posted using 1st Class Royal Mail service please select the relevant option.
If you are unsure of the item weight please use the guide bellow or don't hesitate to get in touch to avoid any delay in posting your item due to any under-charge or wrong selection.
If you select 2KG and your parcel happens to be 1KG or less - the difference will be refunded.
You will be charged the standard P&P of £3.75 for your items. This listing is for the additional charge to upgrade your packages to 1st Class.
Packages are dispatched three times a week - Monday, Wednesday and Friday.
If you are unsure of the item weight please use the guide bellow or don't hesitate to get in touch.
Weight and Quantity Guide: (all 100m unless otherwise stated)
3mm - Single Twist Bobbiny - 350g
3mm - 3 Ply 3mm Bobbiny Rope - 450g
3mm - Junior Braided Bobbiny Cord - 275g
3mm-4mm - Single Twist (UK Eco - Cord) - 425g
3mm - 50m Metallic Cord Bobbiny - 250g
5mm - Single Twist (Bobbiny) - 725g
3mm - 3 Ply 5mm Bobbiny Rope -800g
5mm - Premium Braided Bobbiny Cord - 550g
5mm - Single Twist (UK Eco - Cord) - 700g
Accessories vary from 100g-250g - Please get in touch if your order included a variety of accessories and you would to choose the appropriate postage upgrade.
1 KG or less = 1 X 5mm Single Twist or 1 X 5mm Braided Cord, 2 X 3mm Single Twist, 3 X 3mm Junior Braided Cord, 4 X 1.5 baby Cord, or 3 X 50m Metallic Cord.
2KG or less = 2 X 5mm Single Twist or Braided cord, 5 X 3mm Single Twist (Bobbiny Only), 5 X 3mm Junior Briaded or 6 X 50m Metallic Cord.
Shipping from United Kingdom
1-2 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
When will you have more stock?
Stock is ordered on a regular basis with anywhere between a 3-6 week lead time.
Unfortunately, not all colours and cord types are always available so I often make several orders to keep as well stocked as possible.
The best place to keep an eye out for any new stock drops is my Instagram - so make sure you’re following me @cotton_and_cord as its always the first place I announce new deliveries.
Can I pre-order products?
Due to stock availability and lead times I do not provide a pre-order service. However if there are certain colours and cord types which you are looking for just drop me a message and I will do my best to get in touch when they are back in stock.
Do you ship outside of the UK?
Due to shipping costs and customs complexities I currently only ship within the United Kingdom.
What products do you stock?
Currently I stock Bobbiny Macramé Cord - having searched high and low for something comparable (both in quality, colour range and eco-credentials), it has proven VERY difficult to beat. Any future products and stocked will have to meet strict quality and eco-credentials.
I also offer a range of Macramé accessories - one stop for all your Macrame needs!
At the moment I do not stock 5mm 3 Ply rope or Jumbo Braided cord due to limited demand for these products. If these are products you would love to see Cotton and Cord stock - get in touch and I will listen to all feedback and maybe something I add to my portfolio in the future. If there is something you would love to see me offer - let me know.
Do you offer a discount?
When pricing my products I feel they are priced fairly and competitively. From time to time I may do promotions which will be advertised across social media and in my shop announcement.
What packaging do you use?
I only use plastic free packaging. Sure - it’s a little more expensive but I make sure I don’t pass this cost on, I actually take a little hit on P&P just to make sure that all items are sent in environmentally friendly packaging.
How can I track my package?
I use Royal Mail – with the majority of parcels being sent 2nd class as a small parcel. This is a partially tracked service which provides a tracking reference which will let you know when delivery has been attempted. Unfortunately, it doesn’t let you know where your package is en-route to you. Your dispatch notification will have the tracking information needed.
Please allow up to 10 days for your order to arrive before dispatch. With the current climate Royal Mail has had disruption to their normal service standards and so for a very small minority of orders there may be some delays.