When will you have more stock?
Stock is ordered on a regular basis with anywhere between a 2-3 week lead time.
Unfortunately, not all colours and cord types are always available so I often make several orders to keep as well stocked as possible. If an item you are after is out of stock you can sign up to be notified when it is back in.
Keep a keen eye on any new stock arriving and delivery announcements on my Instagram - @cotton_and_cord.
Can I pre-order products?
YES! If you have a big project or your planning ahead and want to make sure you have all cords needed to hand – get in touch. I can be sure to pre-order your cord with my next stock order. Lead times are generally between 2-3 weeks.
Do you ship outside of the UK?
Due to shipping costs and customs complexities I currently only ship within the United Kingdom.
What products do you stock?
Currently I stock Bobbiny Macramé Cord - having searched high and low for something comparable (both in quality, colour range and eco-credentials), it has proven VERY difficult to beat. Any future products and stocked will have to meet strict quality and eco-credentials. I also stock a wide range of macramé accessories - one stop for all your Macrame needs!
At the moment I do not stock 1.5mm or 5mm 3 Ply rope or Jumbo Braided cord due to limited demand for these products. If these are products you would love to see Cotton and Cord stock - get in touch and I will listen to all feedback and maybe something I add to my portfolio in the future. If there is something you would love to see me offer - let me know. Alternatively, if you would like to pre-order any of these items I am always happy to order in. Get in touch if you would like to discuss a pre-order and I’ll only be too happy to help.
Do you offer a discount?
When pricing my products I feel they are priced fairly and competitively – despite numerous rising costs I have tried to absorb some of the costs and not pass on the full increase to my customers. From time to time I may do promotions which will be advertised across social media and store front.
What packaging do you use?
I only use plastic free packaging. Sure - it’s a little more expensive but I make sure I don’t pass this cost on, I actually take a little hit on P&P just to make sure that all items are sent in environmentally friendly packaging.
How can I track my package?
I use Royal Mail – with the majority of parcels being sent 2nd class as a small parcel. This is a partially tracked service which provides a tracking reference which will let you know when delivery has been attempted. Unfortunately, it doesn’t let you know where your package is en-route to you.
Please allow up to 10 days for your order to arrive before dispatch. With the current climate Royal Mail has had disruption to their normal service standards and so for a very small minority of orders there may be some delays.
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